![1](https://www.7moor.com/wp-content/uploads/2023/09/1-1.jpg)
1、智能客服AI能力演变 从表达到创造
容联云数字智能云事业群包括三大产品业务线,分别是容联七陌、容联过河兵以及容联海外业务,核心产品包括在线客服、呼叫中心以及相应的客服联络中台、文本机器人和AI机器人,接下来我介绍一下产品在过去几个月里面发生了哪些改变。![2](https://www.7moor.com/wp-content/uploads/2023/09/2-1.png)
2、全面赋能客服与营销场景应用
容联云目前客户联络服务的场景,主要是有文本机器人和智能语音机器人。文本机器人是应用到全渠道客服,国内产品比如说对接企微、抖音、H5、微信公众号,基本上属于全面覆盖线上渠道,海外覆盖了Facebook、TikTok。![3](https://www.7moor.com/wp-content/uploads/2023/09/3.png)
![4](https://www.7moor.com/wp-content/uploads/2023/09/4.png)
![4](https://www.7moor.com/wp-content/uploads/2023/09/4.png)
![5](https://www.7moor.com/wp-content/uploads/2023/09/5.png)
![6](https://www.7moor.com/wp-content/uploads/2023/09/6.png)
3、AI 2.0时代,智能客服全面升级解决沟通的核心问题
![7](https://www.7moor.com/wp-content/uploads/2023/09/7.png)
![8](https://www.7moor.com/wp-content/uploads/2023/09/8.png)
![9](https://www.7moor.com/wp-content/uploads/2023/09/9.png)
![10](https://www.7moor.com/wp-content/uploads/2023/09/10.png)
![11](https://www.7moor.com/wp-content/uploads/2023/09/11.png)
![12](https://www.7moor.com/wp-content/uploads/2023/09/12.png)
![13](https://www.7moor.com/wp-content/uploads/2023/09/13.png)
![14](https://www.7moor.com/wp-content/uploads/2023/09/14.png)
4、大模型重构智能客服价值,从降本增效到价值创造
![15](https://www.7moor.com/wp-content/uploads/2023/09/15.png)
![16](https://www.7moor.com/wp-content/uploads/2023/09/16.jpg)